Privacy Policy
EARNBACK (EB)
PRIVACY POLICY
Version: 1.0
Effective Date: 29, June 2026
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1. INTRODUCTION
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EarnBack ("EB") respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you use the EB Portal and related services.
By registering for or using the EB Platform, you consent to the collection and processing of your personal data in accordance with this Privacy Policy.
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2. INFORMATION WE COLLECT
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We may collect the following information:
* Full Name
* Mobile Number
* Email Address
* Date of Birth
* Gender
* Profile Information
* Device Information
* Login Records
* Transaction Records
* Merchant Visit History
* Reward History
* Customer Support Communications
We may also collect information necessary for identity verification where required.
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3. HOW WE USE YOUR INFORMATION
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Your personal information may be used to:
* Create and manage your EB account.
* Verify your identity.
* Record eligible transactions.
* Administer Treats, Rewards and promotional campaigns.
* Provide customer support.
* Improve the EB Platform.
* Detect fraud and abuse.
* Comply with legal and regulatory requirements.
* Communicate important service updates.
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4. TRANSACTION INFORMATION
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Transaction information recorded in the EB Platform may include:
* Merchant Name
* Transaction Date & Time
* Transaction Amount
* Payment Method
* Campaign Eligibility
* Reward Status
These records are used to determine eligibility for Treats, Rewards and promotional campaigns.
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5. DISCLOSURE OF INFORMATION
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EB does not sell your personal information.
Your information may be shared only where necessary with:
* Participating EB Merchants.
* Payment service providers.
* Technology service providers.
* Professional advisers.
* Regulatory authorities.
* Government agencies where required by law.
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6. DATA SECURITY
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EB implements reasonable administrative, technical and organisational measures to protect your personal information against unauthorised access, loss, misuse or disclosure.
However, no online platform can guarantee absolute security.
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7. DATA RETENTION
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EB will retain personal information only for as long as necessary to:
* Provide our services.
* Administer promotional campaigns.
* Resolve disputes.
* Comply with legal and regulatory obligations.
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8. YOUR RIGHTS
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Subject to applicable laws, you may request to:
* Access your personal data.
* Correct inaccurate information.
* Update your personal information.
* Withdraw consent where legally permitted.
* Request deletion of your account, subject to legal and operational requirements.
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9. COOKIES & ANALYTICS
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The EB Platform may use cookies and similar technologies to:
* Maintain user sessions.
* Improve user experience.
* Analyse platform performance.
* Enhance security.
Users may disable cookies through their browser settings, although certain features may not function properly.
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10. THIRD-PARTY SERVICES
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The EB Platform may integrate with third-party services, including payment gateways, authentication providers and analytics tools.
Such third-party services operate under their own privacy policies, and EB is not responsible for their privacy practices.
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11. POLICY CHANGES
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EB reserves the right to amend this Privacy Policy at any time.
The latest version published on the EB Portal shall supersede all previous versions.
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12. CONTACT US
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If you have any questions regarding this Privacy Policy or your personal data, please contact:
Customer Support
Email:
Website:
www.earnback.ai